Terms of Service

Last Updated: August 24, 2026

These Terms of Service (“Terms”) apply to consulting, implementation, training, support, and related professional services provided by AGL Workplace Solutions LLC (“AGL,” “we,” “us,” or “our”).

By purchasing services, accepting a proposal, paying an invoice, subscribing to an ongoing support plan, or otherwise engaging AGL to provide services, you (“Client”) agree to these Terms.

If AGL and the Client enter into a separate signed agreement or Statement of Work (“SOW”), that agreement will take priority if any of its terms conflict with these Terms.

1. Services & Scope

AGL provides business technology and workflow consulting services, including monday.com consulting and implementation, CRM and work management solutions, workflow design, dashboards and reporting, automations, integrations, AI-assisted workflows, training, troubleshooting, optimization, and ongoing support.

The specific scope, deliverables, estimated hours, schedule, and fees may be described in a proposal, SOW, invoice, subscription plan, or other written agreement with the Client.

Unless specifically identified as fixed-price, estimates of hours, costs, or completion dates are good-faith estimates and may change as requirements become clearer.

Requests outside the agreed scope, additional revisions, new requirements, or additional troubleshooting may require additional time and fees. AGL will communicate with the Client before undertaking material additional work.

2. Client Responsibilities

To provide services effectively, AGL may require timely access to systems, information, documentation, approvals, feedback, and decisions from the Client.

The Client is responsible for:

providing accurate and complete information;
maintaining appropriate software licenses and subscriptions;
maintaining appropriate backups of important data;
reviewing implemented solutions before relying on them in day-to-day operations; and
determining whether the implemented solution meets the Client’s business, legal, regulatory, security, and compliance requirements.

Project schedules may be adjusted when required information, access, feedback, or approvals are delayed.

3. Fees & Payment

Fees and payment schedules will be stated in the applicable proposal, SOW, invoice, subscription plan, or other written agreement.

AGL may require deposits or milestone payments before beginning or continuing work.

AGL may pause work or scheduled services when an invoice is overdue.

Third-party software, subscriptions, applications, AI usage, API usage, licenses, transaction fees, or other third-party costs are not included in AGL’s fees unless specifically stated otherwise.

4. Ongoing Support Subscriptions

AGL may offer monthly support plans for Clients who need ongoing consulting, troubleshooting, system updates, workflow improvements, automations, optimization, or related assistance.

The monthly fee and included support capacity are shown when the Client subscribes.

Unless otherwise agreed in writing:

subscriptions automatically renew monthly until canceled;
the payment method provided at checkout will be charged for each renewal;
each plan includes up to the stated amount of support during that monthly billing period;
unused support capacity does not roll over or accumulate;
unused support capacity has no cash or credit value;
additional work beyond the plan’s included capacity may be billed separately with Client approval; and
larger implementations, integrations, migrations, or substantial new projects may be quoted separately.

The monthly subscription reserves ongoing access to AGL’s consulting capacity. It is not solely a purchase of hours actually used during the month.

AGL does not guarantee immediate or emergency availability. Support requests are handled within a reasonable business timeframe based on complexity, urgency, existing commitments, and availability.

5. Subscription Cancellation & Refunds

Unless otherwise agreed in writing, support subscriptions are month-to-month with no long-term commitment.

Clients may cancel their subscription before the next renewal date to prevent the next monthly charge.

Payments already processed apply to the current billing period and are generally non-refundable, including when the Client does not use all available support capacity, except where a refund is required by applicable law.

AGL may discontinue a subscription or support relationship upon reasonable notice. AGL may suspend or terminate services immediately in cases involving nonpayment, misuse, unlawful activity, security concerns, or material breach of these Terms.

6. Third-Party Platforms, Integrations & AI

AGL works with third-party platforms and services, which may include monday.com, Make, Zapier, Stripe, Google, Microsoft, accounting platforms, APIs, AI providers, and other software.

These services are independently operated and are outside AGL’s control. Their features, pricing, APIs, availability, security practices, and functionality may change at any time.

AGL cannot guarantee the continued availability, compatibility, or uninterrupted operation of third-party platforms, automations, integrations, APIs, or AI services.

AGL is not responsible for outages, platform changes, discontinued features, third-party errors, account restrictions, data loss, or other issues caused by third-party services.

If a third-party platform change requires an existing solution to be modified, repaired, reconfigured, or rebuilt, that work may be billed separately.

Automations, integrations, APIs, and AI-based systems may occasionally fail, experience delays, or produce unexpected or inaccurate results. Clients should maintain appropriate oversight when using these systems for important business processes or decisions.

7. Confidentiality & System Access

AGL will use reasonable care to protect non-public Client information received in connection with an engagement and will use such information only as reasonably necessary to provide the requested services.

The Client authorizes AGL to access the systems, accounts, workspaces, files, and data reasonably necessary to perform the services and confirms that it has authority to provide such access.

Where practical, Clients should provide appropriately permissioned user access rather than sharing personal login credentials.

The Client remains responsible for account ownership, user permissions, security policies, data retention, regulatory requirements, and determining what information may appropriately be stored or processed through third-party platforms.

If the parties have signed a separate confidentiality or nondisclosure agreement, that agreement will apply where relevant.

8. Intellectual Property

After full payment, the Client may use the Client-specific workflows, configurations, dashboards, documentation, automations, and other deliverables created specifically for the Client as part of the engagement.

AGL retains ownership of its pre-existing materials and its general methodologies, expertise, templates, frameworks, processes, techniques, automation patterns, reusable components, and know-how.

AGL may continue to use its general knowledge, skills, techniques, and non-confidential concepts in work for other clients, provided that the Client’s confidential information is not disclosed.

Third-party software and materials remain subject to the applicable third-party licenses and terms.

9. Limitation of Liability

AGL will perform its services with reasonable professional care. However, technology systems and business processes can be affected by factors outside AGL’s control, including third-party software, integrations, APIs, Client configurations, user actions, and platform changes.

To the maximum extent permitted by applicable law, AGL Workplace Solutions LLC will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profits, revenue, business opportunities, business interruption, or loss or corruption of data arising from or related to the services.

To the maximum extent permitted by applicable law, AGL’s total liability for any claim arising from or related to an engagement will not exceed the total fees paid by the Client to AGL for the specific services giving rise to that claim during the six months preceding the event that caused the claim.

AGL is not responsible for losses or damages resulting from third-party platforms or services, unauthorized changes made by the Client or other parties, Client misuse of a system or deliverable, inaccurate or incomplete information provided by the Client, or circumstances outside AGL’s reasonable control.

Nothing in these Terms excludes or limits liability where doing so is prohibited by applicable law.

10. Ending an Engagement

Either party may end an engagement according to the applicable proposal, SOW, subscription terms, or other written agreement.

AGL may pause or terminate services for overdue payments, material breach of these Terms, unlawful activity, security concerns, abusive conduct, or requests that AGL reasonably believes may violate applicable law or third-party platform policies.

Ending an engagement does not remove the Client’s responsibility to pay for services already performed or other amounts properly due.

11. General Terms

AGL operates as an independent contractor.

If any portion of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

AGL may update these Terms from time to time. For recurring services, reasonable notice will be provided if a material change directly affects an existing subscription.

These Terms and any dispute arising from or relating to AGL’s services are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Before beginning formal legal proceedings, both parties agree to make a good-faith effort to resolve any dispute directly.

12. Contact

Questions regarding these Terms may be directed to:

AGL Workplace Solutions LLC
aglwork.com